Shipping policy
Physical Products
We take great care in packaging and dispatching every order to ensure your items arrive safely. All physical products are shipped via An Post unless otherwise stated at the time of purchase.
Shipping Costs
We make every effort to keep our shipping costs as low and fair as possible.
As many of our products are natural crystals, the weight of each item can vary significantly. To ensure customers are charged accurately, shipping costs are calculated based on the total weight of your order and your selected delivery method.
The applicable shipping options and charges will be displayed during checkout before payment is completed.
Ireland & Northern Ireland Shipping
We currently offer the following delivery options:
- Standard Shipping: Estimated delivery within 3–5 working days after dispatch.
- Express Shipping: Estimated delivery within 1–2 working days after dispatch.
International Shipping
We ship to selected international destinations.
Delivery times vary depending on the destination country, local postal services and customs processing. Any delivery estimates provided are for guidance only and are not guaranteed.
International customers are responsible for any customs duties, import taxes, VAT or other charges imposed by their destination country.
Delivery Delays
While we aim to dispatch and deliver all orders promptly, delivery times are estimates only and may occasionally be affected by circumstances outside our control, including postal delays, severe weather, customs processing or other unforeseen events.
Sacred Soul Crystals is not responsible for delays caused by third-party delivery services once an order has been dispatched.
Nothing in this Shipping Policy affects your statutory rights under Irish consumer law.
Lost or Returned Parcels
If your parcel is returned to us because it was uncollected, refused or an incorrect delivery address was provided, we will contact you to arrange redelivery. Additional shipping charges may apply before the parcel can be resent.
If you believe your parcel has been lost in transit, please contact us as soon as possible. We will investigate the matter with An Post and, where appropriate, provide a replacement or refund in accordance with your statutory consumer rights.
Damaged Items in Transit
We carefully package all orders to minimise the risk of damage during transit.
If your order arrives damaged or appears to be defective, please contact us as soon as reasonably possible and provide photographs of the item and its packaging where available.
In some cases, we may ask you to return the damaged item for inspection before arranging a replacement or refund. Where a return is required due to a confirmed fault or damage in transit, we will reimburse any reasonable return postage costs.
Digital Products
Digital products, including downloadable audio files, videos, guided meditations, eBooks and workbook materials, are delivered electronically immediately after your purchase.
Download instructions and access details will be provided in your order confirmation email. Please check your spam or junk folder if you do not receive your email within a few minutes of placing your order.
By purchasing digital content for immediate download or access, you expressly consent to the immediate performance of the contract and acknowledge that you lose your statutory 14-day right to cancel once the download or access has begun.
This does not affect your statutory rights if the digital content is faulty, defective or not supplied as described.